Refund policy
We generally do not accept exchanges or returns for any of our items under regular circumstances as they are made-to-order.
For special circumstances, such as if your order cannot be fulfilled or was not delivered, a refund will be issued to the original payment method used.
For failed deliveries specifically, proof needs to be emailed to us before we can issue a refund. Different cases call for different exceptions.
Cancellations
We recommend submitting cancellation requests within 3 days (72 hours) of purchasing either by email or from your account directly.
If you ordered without creating an account first, just create one using the same email address you used when placing an order as a guest.
After the 3-day period, your order may enter production at any moment and cancellations cannot be done.
Upon cancellation, a refund will either be issued to the original payment method used, or as store credit. This is purely up to you, but store credit requires an account.
Amends
The cancellation window also allows for general changes to your order(s).
These changes include:
- Address changes
- Payment info changes (a secure editing link is emailed)
- Sizing changes
- Additions/subtractions to your order
Damaged or Defective Items
For damaged or defective items, please contact us and we will try our very best to assist you. This will involve sending us photos of the item via email. It will be your choice if you want a replacement sent to you free-of-charge, or be refunded entirely.
Revisions
This policy may be revised anytime to better serve our customers.